Frequently Asked Questions (FAQs)
At GMBX, I understand that managing your Google My Business profile can seem overwhelming, but I’m here to help. Below are some common questions that I receive about Google My Business and how GMBX can support you.
1. What is Google My Business (GMB)?
Google My Business is a free tool provided by Google that allows businesses to manage their online presence across Google Search and Maps. It includes essential business details. Google often change the information listed, and the profile needs to be updated, managed, and optimised.
2. Why is Google My Business important for my business?
Google My Business is vital for local businesses because it boosts your visibility in local search results. An optimised GMB profile helps you appear when potential customers search for services in your area. It also builds trust with clients by showcasing reviews, updated information, and regular updates.
3. What does the Social Media package Offer
Management of Instagram, Facebook, Tiktok. Hands on Management of your social Media to drive traffic on to your page, Quality Posts created from real people.
4. How can GMBX help me with my Google My Business profile?
At GMBX, We offer a comprehensive range of services, including profile optimisation, reviews management, photo updates, regular posts, and more. We take care of all the details, ensuring that your profile is always up-to-date and fully optimised, so you can focus on running your business.
5. How often should my Google My Business profile be updated?
Google will prioritise regularly updated profiles. This includes updating your opening and closing times, adding questions, and uploading photos. We regularly update and manage your profile.
6. Can GMBX help me respond to customer reviews?
Yes! Reviews are a key part of your business’s online reputation. We can manage and respond to reviews on your behalf, ensuring you maintain a positive image and address any customer feedback promptly and professionally. We can also report fake reviews to Google too.
7. How does the exclusivity plan work?
Our exclusivity plan ensures that we will not promote another business in your niche within a 2-mile radius (or 1 mile in major cities). This gives you a competitive advantage, ensuring that you dominate your local market in your specific niche. It costs an extra £10 per month. This will help you out-rank your local competitors.
8. How much does GMBX’s service cost?
GMBX offers flexible and affordable pricing:
• £10 per month for our standard Google My Business management package.
• £15 per month for the plus package (includes responding to reviews, and reporting fake reviews, and uploading photos).
• £25 per month for our exclusivity plan, giving you niche exclusivity within a 1-2 mile radius.
• £100 per month for a comprehensive social media promotion (including 3 Social Media accounts) package.
Custom packages are also available for larger businesses or those with multiple locations.
9. Will using Google My Business improve my search engine rankings?
Yes, an optimised Google My Business profile significantly improves your local SEO, helping your business appear in local search results and on Google Maps. This leads to more visibility, more website traffic, and more potential customers contacting your business.
10. Can I manage my own Google My Business profile instead of hiring GMBX?
Absolutely! Google My Business is a free tool, and many businesses manage their own profiles. However, keeping it updated and optimised regularly can be time-consuming. With GMBX, we handle all the management for you, saving you time and ensuring your profile performs at its best.
11. How do I get started with GMBX?
It’s easy! Simply Select what plan fits for your business the best and enter your payment details we will then ask you to upload pictures from your business that we can use to update your GMB and from there, we take care of the setup and management of your Google My Business profile, so you can start seeing results.
12. Can GMBX help me set up a Google My Business profile from scratch?
Yes! If you don’t have a Google My Business profile yet, I can help you set it up from start to finish. This includes verifying your business, optimising your profile with accurate information, and ensuring it's ready to attract new customers.
13. How long does it take to see results from an optimised Google My Business profile?
The time it takes to see results can vary depending on factors like your location, competition, and current online presence. However, many businesses notice an improvement in local search visibility within a few weeks to a few months of consistent optimisation and management.
14. What type of businesses can benefit from Google My Business?
Any business with a physical location or a service area can benefit from Google My Business. This includes small businesses, local services like therapists, tradespeople, shops, restaurants, and many others. If you want to reach local customers, GMB is essential.
15. How does GMBX handle multiple business locations?
If your business operates from multiple locations, GMBX can help manage all of your Google My Business profiles. We ensure that each location is optimised individually while maintaining a consistent brand presence across all listings. Custom packages are available for multi-location businesses.
16. What happens if my Google My Business profile gets suspended?
If your profile is suspended, it can be frustrating and lead to a loss of visibility. At GMBX, I can help identify the cause of the suspension and work with Google to resolve the issue, getting your profile reinstated as quickly as possible.
17. Can GMBX improve my Google My Business profile if I already have one?
Yes! Even if you already have a profile, GMBX can help optimise it to improve your rankings and engagement. I’ll review your current profile, make recommendations for improvements, and implement the necessary changes to help you get the most out of Google My Business.
18. How can I track the success of my Google My Business profile?
Google My Business provides insights that allow you to track your profile’s performance, including how many people viewed your profile, requested directions, visited your website, or called your business. We can also provide reports and updates on your profile’s activity and progress.
19. Can GMBX help me manage my profile if I change business locations?
Yes! If you move to a new location, I can update your Google My Business profile to reflect the new address, phone number, and other relevant details. It’s important to keep this information accurate to ensure customers can find you.
20. Do I need to have a website to benefit from Google My Business?
While having a website is helpful, it’s not a requirement to benefit from Google My Business. Your GMB profile can serve as a mini-website, providing potential customers with key information about your business. However, linking to a full website can further improve your rankings and customer engagement.
21. How do posts on Google My Business work, and how often should I use them?
Google My Business allows you to create posts to share updates, special offers, events, and more. Regularly posting can keep your profile active and engaging, which is good for both customer interaction and SEO. At GMBX, we handle updating and posting content on your behalf, ensuring your business stays relevant and visible.
22. How does the GMBX exclusivity plan benefit my business?
The GMBX exclusivity plan gives your business a competitive advantage by ensuring that I will not promote another business in your specific niche within a 2-mile radius (or 1 mile in major cities). This means that your business will have exclusive support in your local area, allowing you to dominate local search results without competing for attention with similar businesses in your immediate vicinity. It’s a great way to stand out and attract more clients.
Get in Touch with GMBX
Whether you're ready to elevate your Google My Business profile or have a few questions about how I can help your business grow, I’d love to hear from you. At GMBX, I’m committed to helping local businesses succeed through better online visibility, and I’m here to make the process easy for you.
How to Reach Me
If you’d like to learn more about my services or discuss a package, please get in touch with me and we can arrange a call or chat.